Case Study: Learn how Heidelberg reduced customer support resolution time by 50%

Founded in 1850, Heidelberg manufactures and sells printing equipment for the graphic arts industry. As a market and technology leader in the printing industry, Heidelberg offers its customers complete solutions for the entire printing chain: prepress, offset printing and finishing.

Key player for more than 170 years, the company has established itself as a reliable and quality partner in the printing sector. Heidelberg makes it a point of honor to meet its customer’s requirements by providing them with quality products and services. To achieve this, the company has set up an efficient technical support with a wide range of services. This service not only allows customers to maintain their equipment, but also improves their productivity.


 

Here is what you will find in this case study:

1. The challenge of Heidelberg
2. The solution that helped Groupe Heidelberg to take up the challenge
3. The results

 

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