Case Study
Apizee x Fnac Darty
Fnac Darty is a European leader in omnichannel distribution, specializing in the sale of technical equipment and household appliances, as well as cultural and leisure goods. The group is a major e-commerce player.
As a leader in after-sales service, Fnac Darty places customer satisfaction at the heart of its strategy. That's why the Group wanted to implement video communication within its customer service department. The aim was to offer customers a simpler, more efficient and more user-friendly service.
What you will find in this case study:
🔎 Fnac Darty's challenge
💡 The solution that helped overcome it
📊 Tangible results
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