Case Study: find out why the Groupe Atlantic selected Apizee for the implementation of a visual assistance solution for its customer support

 

European leader in thermal comfort, Groupe Atlantic offers a wide range of products for housing, the tertiary market and industry. Since its creation in 1968, the group has learned to master the best technologies and covers all thermal comfort needs all over the world. Thanks to its eco-efficient solutions, it brings well-being, health, and hygiene to its customers.

With 7 million customer calls per year in France, Groupe Atlantic aims for relational excellence. To achieve this, the experts guide customers individually, support, assist and train them in the installation and maintenance of their solutions.




 

Here is what you will find in this case study:

1. The challenge of Groupe Atlantic
2. The solution that helped Groupe Atlantic to take up the challenge
3. The results

 

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Apizee SaaS platform enables easy roll-out or real-time customer engagement, visual assistance, telemedicine and enterprise collaboration services. Based on WebRTC, a disrupting telecom technology that provides a friction-less web-based video experience Apizee solutions and APIs are leveraged by industry and software players such as Crédit Agricole, Caisse d'Epargne, Enedis, Safran, Orpi, Eurexo, Bluelink, Renault and FNAC-DARTY.

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