Habitat Audois is the leading social landlord in the Aude department. The organization manages a housing stock of more than 6,500 dwellings in 104 municipalities.
When tenants encounter a technical problem in their housing, they contact a call center that records the request for intervention. In many cases, the technician travels to the site for a very short intervention time or to carry out a diagnosis and schedule an intervention. The trip not being always justified, Habitat Audois, wished to set up a solution allowing its customer service to make a video-diagnosis, or even a video-repair remotely.
Here is what you will find in this case study:
1. The challenge of Habitat Audois
2. The solution that helped Habita Audois to take up the challenge
3. The results
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