Kiloutou is the third largest European equipment rental company and a major market player in France. For over 40
years, Kiloutou has been reconciling economy, environment and human resources by offering the most innovative solutions to an increasingly diverse customer base: construction companies, craftsmen, SMEs, public corporations,
administrations, and industries. For its development, the Group relies on the skills of nearly 6,000 team members and serves more than 300,000 customers in five countries across Europe: France, Poland, Italy, Spain and Germany.
It sometimes happens that Kiloutou's equipment encounters malfunctions or even breakdowns on customer sites, which almost systematically require a technician to come and solve them. However, sometimes the solution can be found quickly and easily accessible to the customer. The company wanted to implement a visual assistance solution that would allow its customer service department to improve the handling of equipment breakdowns and reduce travel.
Here is what you will find in this case study:
1. The challenge of Kiloutou
2. The solution that helped to take up the challenge
3. The results
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