My Living Bloom is a digital platform allowing individuals to design and recreate their outdoor spaces. The company provides end-to-end client support, including project conception and implementation through a network of industry professionals. Customers benefit from personalized support thanks to a dedicated coach and follow-up at each stage of the project until delivery.
Since its creation, My Living Bloom has focused on providing the most fluid and simple customer experience possible. By integrating video assistance into their service offer, they wanted to limit the environmental impact of their work while maintaining a strong relationship with its customers.
Here is what you will find in this case study:
1. The challenge of My Living Bloom
2. The solution that helped to take up the challenge
3. The results
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