2026 CX Influencers Report
Over the past year, the rapid pace of AI adoption has transformed how customers connect with and experience brands. At the same time, rising geopolitical tensions have brought renewed focus on digital sovereignty and the strength of the European technology ecosystem.
Against this backdrop, we believe it is more important than ever to highlight the voices shaping the future of customer experience and to spotlight the talented CX leaders across Europe.
We’ve identified 150 leaders whose insights and contributions continue to drive innovation across the industry.
Whether you're a CX professional, a business leader, or simply passionate about customer experience, this report is your go-to resource for discovering who to follow, learn from, and be inspired by.
Who’s making an impact in CX in 2026? Get the report to find out 📙
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